Associate Business Support Specialist, KSA

col-narrow-left 

Job ID:

3051

Category:

Marketing, Sales
col-narrow-right 

Job Views:

542

Employment Type:

Full time

Posted:

08.01.2017
col-wide 

Occupations:

Marketing-Product: General-Other: Marketing-Product
Medical-Health: General-Other: Medical-Health

Job Description:

Provides hands-on support in the day-to-day administration of pre-sales processing in the KSA Business Support Team.  Interfaces with all stakeholders to resolve escalated issues. Promotes and enhances exceptional pre-sales administration to the organization and said business’s. Ensure that all quotes and tenders received are completed and answered in a timely manner.

MAIN JOB DUTIES/RESPONSIBILITIES:
  • Coordinate all Pre-Sales administration & activities for the business  Unit.
Operations:
  • Liaison between the internal departments – BUs, Finance, Credit & Collection, EOC, Regulatory, SBU, etc.
  • Follow-up on orders processing and ensure that invoices are received and forwarded to the countries.
  • Daily update of the forecast and the invoiced orders, back orders, etc.
  • Create and arrange Business Purchase Orders.
  • Be aware at all times of the YTD sales of the division, forecast of the months/quarters, AOP of the months/quarters/year.
  • Know the accurate amount of orders to be invoiced and the value of items on back order
  • Assist the Sales managers/supervisors in the preparation & submission of Quotations and Tenders, and provide them with the necessary documents, brochures, certificates, etc.
  • Maintaining accurate databases such as price lists, payment requests list, product materials listing, registrations listing (TUV, certificates), etc.
  • Follow-up on Sales related activities such as orders/ back orders / reverse orders monitoring, invoicing, shipments, quotes, tenders etc.
  • Ensure timely and complete action with all stakeholders.
  • Ensure ongoing operations, processes and programs are completed on schedule following the established policies, practices and procedures.
  • Collaborate with the various Business Groups across KSA by bringing synergies and homogenizing processes.
  • Resolve escalated issues related to pre-orders, quotes and tenders on a local and regional level in a reduced the resolution time.
  • Actively participate in KSA Function and Business Meetings periodically to obtain feedback and insight into their evolving needs and the adequate consumer support systems and processes.
  • Serve as a back-up for the team especially during peak times and back-up support for Managers.
Standardization of Processes:
  • Proactively identify opportunities to improve and enhance systems and processes to increase the efficiency and effectiveness of the team.
  • Execute system control reports, and address all issues to ensure timely and accurate resolution.
  • Spot trends across businesses; take action and make recommendations accordingly.
  • Provide, when needed, process and tool enhancements or modifications and work with IT to enhance/redesign operating systems as needed.
Data Consolidation:
  • Maintain detailed customers/distributors database and documentation of all accounts to support the businesses workflow and reporting.
  • Manage and consolidate customer’s orders/tenders, shipments, and payment terms portfolio.
  • Maintain accurate traceability files for online trials, firm/gratis/samples orders, demo details, implanted products, and contact/user records on internal systems.
  • Consolidate pricelists across all KSA Businesses per country/customer on an annual basis.
  • Maintain an updated/healthy detailed shared folder across the BS team.
Reporting:
  • Submit Month-End reports to management.
  • Assist in the creation of related analysis reports, strategic new initiatives and projects.
  • Produce meaningful reports, maintain database integrity, develop and document internal procedures.
  • Implement, track and continuously improve metrics and reports to support multiple business process improvements.
Compliance:
  • Monitor and control boycotted accounts and countries and licenses.
  • Ensure the Order Management Function is compliant to MDT policies and BCS regulations.

Job Requirements:

  • Bachelor degree in relevant field.
  • 1- 3 years
SKILLS/COMPETENCIES:
  •  Support a high performance culture.
  • Engagement: maintain a sense of ownership for own work; encourage others to perform at their best.
  • Judgment: make timely and sound decisions based on thorough consideration of relevant objective information.
  • Planning: determine the support and or resources needed to complete assignments.
  • Proactive: anticipate and ensure uninterrupted operations for the BUs.
Advanced Excel, PowerPoint, data analysis and presentation skills; experience in using pivot tables,
Company Info
Medtronic
Dubai, United Arab Emirates

Phone:
Web Site: http://www.medtronic.me/index.htm

Company Profile

Company Info


Medtronic
Dubai, United Arab Emirates
Phone:
Web Site: http://www.medtronic.me/index.htm

Associate Business Support Specialist, KSA

col-narrow-left 

Job ID:

3051

Category:

Marketing, Sales
col-narrow-right 

Job Views:

542

Employment Type:

Full time

Posted:

08.01.2017
col-wide 

Occupations:

Marketing-Product: General-Other: Marketing-Product
Medical-Health: General-Other: Medical-Health

Job Description:

Provides hands-on support in the day-to-day administration of pre-sales processing in the KSA Business Support Team.  Interfaces with all stakeholders to resolve escalated issues. Promotes and enhances exceptional pre-sales administration to the organization and said business’s. Ensure that all quotes and tenders received are completed and answered in a timely manner.

MAIN JOB DUTIES/RESPONSIBILITIES:
  • Coordinate all Pre-Sales administration & activities for the business  Unit.
Operations:
  • Liaison between the internal departments – BUs, Finance, Credit & Collection, EOC, Regulatory, SBU, etc.
  • Follow-up on orders processing and ensure that invoices are received and forwarded to the countries.
  • Daily update of the forecast and the invoiced orders, back orders, etc.
  • Create and arrange Business Purchase Orders.
  • Be aware at all times of the YTD sales of the division, forecast of the months/quarters, AOP of the months/quarters/year.
  • Know the accurate amount of orders to be invoiced and the value of items on back order
  • Assist the Sales managers/supervisors in the preparation & submission of Quotations and Tenders, and provide them with the necessary documents, brochures, certificates, etc.
  • Maintaining accurate databases such as price lists, payment requests list, product materials listing, registrations listing (TUV, certificates), etc.
  • Follow-up on Sales related activities such as orders/ back orders / reverse orders monitoring, invoicing, shipments, quotes, tenders etc.
  • Ensure timely and complete action with all stakeholders.
  • Ensure ongoing operations, processes and programs are completed on schedule following the established policies, practices and procedures.
  • Collaborate with the various Business Groups across KSA by bringing synergies and homogenizing processes.
  • Resolve escalated issues related to pre-orders, quotes and tenders on a local and regional level in a reduced the resolution time.
  • Actively participate in KSA Function and Business Meetings periodically to obtain feedback and insight into their evolving needs and the adequate consumer support systems and processes.
  • Serve as a back-up for the team especially during peak times and back-up support for Managers.
Standardization of Processes:
  • Proactively identify opportunities to improve and enhance systems and processes to increase the efficiency and effectiveness of the team.
  • Execute system control reports, and address all issues to ensure timely and accurate resolution.
  • Spot trends across businesses; take action and make recommendations accordingly.
  • Provide, when needed, process and tool enhancements or modifications and work with IT to enhance/redesign operating systems as needed.
Data Consolidation:
  • Maintain detailed customers/distributors database and documentation of all accounts to support the businesses workflow and reporting.
  • Manage and consolidate customer’s orders/tenders, shipments, and payment terms portfolio.
  • Maintain accurate traceability files for online trials, firm/gratis/samples orders, demo details, implanted products, and contact/user records on internal systems.
  • Consolidate pricelists across all KSA Businesses per country/customer on an annual basis.
  • Maintain an updated/healthy detailed shared folder across the BS team.
Reporting:
  • Submit Month-End reports to management.
  • Assist in the creation of related analysis reports, strategic new initiatives and projects.
  • Produce meaningful reports, maintain database integrity, develop and document internal procedures.
  • Implement, track and continuously improve metrics and reports to support multiple business process improvements.
Compliance:
  • Monitor and control boycotted accounts and countries and licenses.
  • Ensure the Order Management Function is compliant to MDT policies and BCS regulations.

Job Requirements:

  • Bachelor degree in relevant field.
  • 1- 3 years
SKILLS/COMPETENCIES:
  •  Support a high performance culture.
  • Engagement: maintain a sense of ownership for own work; encourage others to perform at their best.
  • Judgment: make timely and sound decisions based on thorough consideration of relevant objective information.
  • Planning: determine the support and or resources needed to complete assignments.
  • Proactive: anticipate and ensure uninterrupted operations for the BUs.
Advanced Excel, PowerPoint, data analysis and presentation skills; experience in using pivot tables,
Fast-Track your career
  • Register NowRegister Now

    Top candidates have already found their luck in a tough market. You can search for your next job or start your career just by registering for free.

  • CV BuilderCV Builder

    Centralize your information quickly and integrate it in to a beautiful document to be delivered to your future employer. It has never been this easy.

  • Become a future business leaderBecome a future business leader

    Saudis with outstanding academic achievements can expect to find jobs on Elite Saudi Professionals that will take you on the journey to becoming Saudi’s next Elite Executives.